Impact of Job Demands on Job Performance with Mediating Role of Job Burnout and Moderating role of Hope: A study of the Banking Sector
DOI:
https://doi.org/10.55737/rl.2025.44148Keywords:
Job Demands, Job Performance, Job Burnout, HopeAbstract
This study seeks to assess the outcome of job demands on employees’ job performance, specifically the mediating role of job burnout and the moderating role of hope in the banking industry of Pakistan. This study draws on the Job Demand-Resource (JD-R) model which posits that high job demands may lead to burnout, which in turn negatively impacts performance. Using a quantitative research approach, the study gathered information from a sample of employees of different banks in Pakistan. The analysis revealed that employees’ job demands positively correlate with job burnout which shows that employees with high job demands are at a greater risk of burnout. Moreover, results indicate that job burnout negatively affects employees’ job performance and thereby hampers their ability to perform tasks of their role. The study also establishes the mediating influence of job burnout on the association of job demands and job performance, thereby deducing that burnout is a partial explanation for the linkage between high demands and low performance. The results also indicate that hope influences the interaction between job burnout and job performance, which suggests that more hopeful employees are able to sustain their performance better than less hopeful employees when burnout is present. Increasing hope has the potential to improve job performance in the context of burnout and job demands. This study further develops the literature on the relationships between job demands, burnout, hope, and performance in high-demand job situations.
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